Leadership and communication in the time of COVID-19.

Leadership and communication in the time of COVID-19.

We’ve never known a more uncertain time — politicians of all parties, of all nations, are floundering. The “facts” change daily. We’re bombarded with theories, projections, and hypotheses. It’s in times such as these that we turn to our leaders for answers. We expect...
Did the world need a time out?

Did the world need a time out?

Picture the scene: I’m in the middle of an 8-hour “Building Trusted Teams” training at the Veterans’ Administration but have to give the class a 10 minute break so I can hop outside to my car to retrieve the power cord to my laptop. As I walk to my car and enter the...
Encouraging public involvement: how to meet people where they are.

Encouraging public involvement: how to meet people where they are.

“I hate roundabouts” “I was never notified about this project” “You want to do what on my street?” New infrastructure projects always invite strong reactions — I’ve had community members and stakeholders scream, I’ve had them sob, I’ve had them argue. It doesn’t faze...