Encouraging public involvement: how to meet people where they are.

Encouraging public involvement: how to meet people where they are.

“I hate roundabouts” “I was never notified about this project” “You want to do what on my street?” New infrastructure projects always invite strong reactions — I’ve had community members and stakeholders scream, I’ve had them sob, I’ve had them argue. It doesn’t faze...
Are you ready to become an “all in” leader?

Are you ready to become an “all in” leader?

Indulge me for a moment and try to visualize a typical leader. Maybe you’ve been lucky and have a choice of great leaders to bring to the forefront of your mind. Many of you haven’t been so fortunate. You’re likely picturing someone who’s a huge presence — height and...
The key business lesson I learned as an 8-year-old

The key business lesson I learned as an 8-year-old

Forget the clichéd lemonade stand — my 8-year-old self wanted to stand out from the entrepreneurial crowd. For me and my good friend Julie, sandwiches were going to be the key to our fortune! Clearly the future founder of Subway had no cause for concern, J&L...
The communication equation for extroverts

The communication equation for extroverts

You’ve done it again! You desperately clamp your hand over your mouth, wishing you could scoop the words back in as if you’d never uttered them in the first place. It’s not that you’ve said something offensive. You haven’t insulted your entire team. It’s just that...