Leadership and communication in the time of COVID-19.

Leadership and communication in the time of COVID-19.

We’ve never known a more uncertain time — politicians of all parties, of all nations, are floundering. The “facts” change daily. We’re bombarded with theories, projections, and hypotheses. It’s in times such as these that we turn to our leaders for answers. We expect...
11 principles for effective internal communication

11 principles for effective internal communication

 “Attend to the in-house before going to the out-house.” Have you heard that catchy phrase before? The first time I ever heard it — in 1983 at my first national school communications conference as a newly-hired school PR professional — I laughed out loud.  But do you...
Encouraging public involvement: how to meet people where they are.

Encouraging public involvement: how to meet people where they are.

“I hate roundabouts” “I was never notified about this project” “You want to do what on my street?” New infrastructure projects always invite strong reactions — I’ve had community members and stakeholders scream, I’ve had them sob, I’ve had them argue. It doesn’t faze...