The communication equation for extroverts

The communication equation for extroverts

You’ve done it again! You desperately clamp your hand over your mouth, wishing you could scoop the words back in as if you’d never uttered them in the first place. It’s not that you’ve said something offensive. You haven’t insulted your entire team. It’s just that...
Heart and leadership: why it’s way less fluffy than it sounds.

Heart and leadership: why it’s way less fluffy than it sounds.

When it comes to talking about what makes a great leader, I return time and again to this trifecta: character, commitment and…heart. Yes, heart. As soon as you read that, I’m betting your mind went one of two ways: “Pah, heart! There’s no room for this touchy-feely...
What’s your personality type?

What’s your personality type?

Are you an adventurer or a logician? An extrovert or an introvert? Type A or Mr/Mrs Easygoing? If you’re anything like me, you’ve probably been lured in by more than one online test that will tell you “who you really are”. You’ll be promised “spookily accurate”...
How to communicate with a multi-generational workforce

How to communicate with a multi-generational workforce

I was 25 and single when I bought my first house. On my own. My parents didn’t co-sign — it was all on me. What an achievement! A huge step on the path towards the “American Dream”. Until my boss at the time burst my bubble, ever so slightly. His response to my new...